Last updated: 11 September 2025
Privacy Policy
Data Controller
I am the data controller for any personal information you provide:
Sarah Cooper Counselling
Email: office@sarahcoopercounselling.com
Phone: +44 7961 032033
Address: Based at The Hill Counselling Practice, 41 Burnley Road, Padiham, Lancashire, BB12 8BY
I am registered with the Information Commissioner’s Office (ICO) for lawful processing of personal data.
Registration number: ZB388485
Personal Data I Collect
- Name, email, phone number, and address
- Information shared during counselling sessions (sensitive personal data)
- Website form submissions (contact or booking forms)
How Your Data is Used
- Scheduling and managing sessions
- Communicating about appointments or updates
- Billing and administrative purposes
- Improving website or services (only anonymised data)
Legal Basis for Processing
- Consent: Provided voluntarily when contacting or booking
- Contractual necessity: To provide counselling services
- Legal obligations: To maintain records as required professionally
Data Storage and Protection
- Records are stored securely in password-protected electronic files
- Access is limited to me and, where necessary, professional support (e.g., accountant)
- Strict confidentiality is maintained in line with professional ethical guidelines
Data Sharing
- Personal information will not be shared for marketing
- Only shared with third parties when legally required or for contracted services
Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request corrections or deletion
- Withdraw consent
- Complain if data is mishandled
Complaints
If you are not satisfied with how your data is handled, you can contact the ICO:
- Website: https://ico.org.uk
- Phone: 0303 123 1113
Updates
This policy may be updated periodically; the latest version is always on the website.
Cookies & Website Tracking
What are cookies?
Cookies are small files stored on your device by your web browser. They help the website function and improve your experience.
How I use cookies:
- To remember preferences on the website
- To analyse website traffic and improve usability (e.g., Google Analytics)
- To manage forms or booking systems
Your choices:
- Accept or decline cookies via your browser settings
- Declining cookies may limit some website functionality but will not prevent contacting or booking
Privacy:
- Data collected through cookies is anonymised and does not personally identify you
- Cookie data is not shared with third parties for marketing
More information:
Guidance is available on the ICO website: https://ico.org.uk